La Tienda del Aloe

La Tienda del Aloe

19 years selling Aloe vera

 

F.A.Q.


  1. What is La Tienda del Aloe?
  2. That quality guarantee the products offer?
  3. How do I buy the products?
  4. How can I contact La Tienda del Aloe?
  5. Do I have to register to purchase?
  6. What information is required when ordering?
  7. Than is Shopping Cart?
  8. The prices include VAT?
  9. What transport company use to shipping the products?
  10. Can I send a order to another different direction?
  11. What payment methods can I use to pay for my purchases?
  12. How do I know if my order has been received and is being managed?
  13. What is the availability or delivery time of products?
  14. What do you do with my personal information?
  15. Why do I need to do a minimum order?



1.-What is La Tienda del Aloe?
La Tienda del Aloe is an online store that offers a selection of natural cosmetics, hygiene and personal care alternative treatments, prepared from medicinal plants such as Aloe Vera, Rosehip, Snail, Wine, Cobra's Venom, Canarias Prickly Pera, Drago Tree Sap, Sea Star and other natural ingredients. All products are made naturally, duly verified and an extremely attractive price. La Tienda del Aloe belongs to COMSERPRO group, who is responsible for the commercial management and whose team has extensive experience in selling online.


2.-That quality guarantee the products offer?
Our products are more than 15 years in the market and we are proud to have been pioneers in Spain in developing products based on Aloe Vera (Barbadensis Miller). All Aloe Vera used in the manufacture of our products comes from the Canary Islands, where today is one of the best in the world and where, in turn, its power grows organically grown.transaloevera Only the quality we offer is the foundation of our success. Over 60% of our customers repeat purchase, satisfied with their choice.
Transaloevera certifies the quality of our products.


3.-How do I buy the products?
It's simple. Visit our products section and category. There you will find the products that have the same relationship with a small review to be extended. To purchase a product must first add it to the Cart, indicate the amount you wish to purchase and click the cart icon 
At any time you can check your My Cart and even remove products or restore their content. Once you agree with its content must Send Order. In this step you can choose the payment method, check the amount due and complete the form with the data for the shipment of goods. Finally, once satisfied, proceed to refer the request by clicking Send.


4.-How can I contact La Tienda del Aloe?
You can contact us through the following methods, as order of preference:

  • E-mail: (preferred method)
  • Inquiry Form
  • Fax  934.313.297
  • Tel   670.875.397


5.-Do I have to register to purchase?
No. To make purchases in the store is not necessary to register, but you must supply the data necessary for billing and shipping of your order.


6.-What information is required when ordering?
Just your basic personal data, name, address and contact details, e-mail and telephone. The NIF / CIF only to issue invoices. All information provided must be truthful and La Tienda del Aloe may, if in doubt, request the verification of them.


7.-Than is Shopping Cart?
It's where products are stored. Each time you click on the cart icon, the product is added to cart, in the amount indicated.
The shopping cart can be checked and modified later.
Once reviewed, and in accordance with its contents, click "Send Order" to decide the method of payment, to enter shipping information and to formalize the order.
Note that products that are in your shopping cart will remain there until you empty it or leave the store.


8.-The prices include VAT?
Yes. All Prices include value added tax (VAT)


9.-What transport company use to shipping the products?
Currently, shipments are made via the Post Office as parcel post. This ensures an acceptable speed, safety and comfort, as they receive at home. However, if you want to use other means of transportation, let me know and I will proceed to the dispatch by this means.


10.-Can I send a order to another different direction?
Yes. You can send your order to a different address and name of another person, such as a gift. We can not, however, send a portion to an address and part to another address. Obviously, it can not send your order to another address and different name if you have opted for the Cash on Delivery.


11.-What payment methods can I use to pay for my purchases?
These are the payment methods available. (Some of them are only valid for orders shipped to Spain).

  • Cash on Delivery. Applies only to shipments to Spain. This option allows you to make payment of your order upon delivery. This does not anticipate any money until the order in its possession. However this method brings with it costs as a result of the commission they charge transport companies.
  • Bank transfer. Must make a bank transfer in advance of the full amount to the bank account indicated in the purchase process. As soon as we receive the transfer is the sending of the order. This process may be accelerated by sending fax or e-mail of the corresponding proof.
  • PayPal. Payment platform that allows payments by internet security (SSL). This system allows you to pay with your credit card safely. You can send money from your credit card and transfer money from your bank account. Upon receipt of the purchase amount, proceed to the shipment of goods.
  • Credit Card. Currently disabled. This type of payment is offered by way of exception and is done "offline", ie, by telephone terminal, and only applies to transactions made by residents of certain countries of the European Union. The card details are used solely and exclusively for the payment of the request. These data are encrypted and not stored in any file or database. The Seller reserves the right to accept such payment as well as ask the Buyer guarantees sufficient to prove the veracity of the information provided.
  • Check. Only for residents in Spain. If you choose this option must send us a check for the full amount and issued by Spanish bank. If the check is validated, the shipment will be made immediately receive this. If the check is not validated, the shipment will be delayed by 2/3 days until the check is payable.


12.-How do I know if my order has been received and is being managed?
The system automatically sends a copy of your order to the email address provided by you in the registration process. In a few minutes to get that copy. If not, it's likely that your email address is not correct. Check the information carefully and, if necessary, repeat operation. Your order is beginning to manage as soon as received and within 1-2 business days you are informed of your departure.


13.-What is the availability or delivery time of products?
Your order is beginning to manage once received and within approximately 24-48 hours you will be informed of his departure.
In the event that any of the products ordered was not in stock, would be notified of that fact, indicate the expected date of replacement, which is usually between 8 and 15 days, to tell us to expect a preference for that period or receive only the shares available at that time. This case could occur in products of craftsmanship, as it produced a very small scale.
Regarding the delivery time by mail, usually between 2 and 4 days for domestic (Spain) and between 3 and 8 days for shipments to the rest of the EU (European Union).
Shipments that are made outside the EU (European Union) may experience a delay in the period up to 10 days more, depending on the destination.


14.-What do you do with my personal information?
Your e-mail will only be used to send you information about new products and special offers related to our company , provided that authorized the receipt of newsletters.
As for their personal data is used only to process your order quickly and appropriately. Contact details are used for shipping products and billing data are used to create the invoice. This information will not be used for commercial purposes or given to third parties.
In any case you can access the amendment and correction of your personal data.


15.-Why do I need to do a minimum order?
The main reason why we have established a minimum order is based on not to penalize excessively the price of products for the cost of shipping. We believe that below the minimum, the cost implications of sending too much on the product price.