The delivery of the order will be made in the address indicated by the Buyer when sending the Order of Purchase and can be different to that of its home.
The minimum amount of the Order is established in 30 €, with the purpose of avoiding an excessive repercussion of the expenses of shipment on the price of the product. The system does not allow to make orders below this amount.
All orders are shipped within 24 hours once payment received approval or phone, if necessary. The period for delivery, according to the logistic company, usually between 1/3 working days for domestic shipping and 3/5 days for shipments to EU countries. Regarding shipments to countries outside U.E. the term may be delayed up to 15 days depending on the destination country distribution.
If any of the products ordered were not in stock and the reset time is longer than 10 days, La Tienda del Aloe inform the buyer the possibility of partial shipping.
Only shipments to peninsular Spain and the Balearic Islands can be 'Cash on Delivery'. Shipments sent under this payment method will suffer an increase of 6%, with a minimum of 5.00 €, as a result of the charges levied by the logistics company.
Currently, all shipments are made via Mail, as Postal Certificate Package. By this way it is possible to reach all corners of our country relatively quickly and inexpensively.
However, the buyer can request express delivery like Postal Package Express, or through another carrier. In this case, you must indicate this when placing the Purchase Order and shall bear the extra expenses that this method brings.
Our main goal is customer satisfaction. We want the product you purchased at our store meets your expectations always. If not, you have 7 working days from the day of receipt of the goods to return the product.
If I had to make use of this process, please let us know and we will gladly explain the steps to follow.
To admit the return is precise that the goods are not manipulated and is returned in his original packaging in perfect condition.
In case of returning or replacement of products, shipping charge will be borne by the purchaser. The goods are sent to the place of origin of the shipment, or failing to headquarters seller (specified with shipping). The returned package must accompany all submitted documentation and return the delivery note with customer data, address, etc.
The above will also be valid in the event of having made the payment through Bitcoins, with the exception that no refund of the amount will be made, due to the volatility of the currency, but offering the buyer a purchase voucher of the same amount to the returned, that you can use in our store.
Once received the goods and verified his condition, Comserpro-TMG, will return the amount of the buy deduced the postage and handling, independently of whom it had made them effective, by means of bank transference or nominative check, in the maximum space of thirty days.